Support & Maintenance

Maintenance of your Smart Home & Audio-Visual Systems is a vital link in ensuring their performance.

Post Installation Help

  • Instructions on how to use and get the most out of your new products.
  • FAQ sheet specific to your Smart Home design with important details about your new system.
  • Troubleshooting tips and tricks that may be helpful while getting acquainted with your new Smart Home components.

Service Request

Get in touch with us anytime day or night by filling out a service request.

Maintenance Plans

We make it easy to protect your investment with several support plans to fit your needs.

We suggest a minimum of two maintenance visits per year to get the highest performance out of your systems. So you'll have complete enjoyment and total satisfaction in your products year-round.

Classic

Service when you need it. Just give us a call for service or maintenance without a monthly service plan.

  • Service during normal business hours
  • Remote support
  • On-site visits
  • Phone and email support

Premiere

An excellent choice for more sophisticated systems.

  • Service during normal business hours
  • Phone and email support during extended hours
  • Priority scheduling within 2-4 business days
  • Two 1-hour on-site visits
  • 1-hour of remote support

Elite

Our most popular plan with a broad range of services and benefits to keep your investment running beautifully.

  • Extended Service, Phone and Email support
  • Priority Scheduling within 1-3 business days
  • Four 1-hour on-site visits
  • 2-hours of Remote Support
  • 1-hour of Remote-in Support
  • Annual Cleaning and Inspection
  • 5% discount on hardware

*1) Limited extended hours. We’ll do our best to provide service when a situation requires after hours support.

*2) Remote View & Diagnose: Requires network diagnosis software for off-site troubleshooting and diagnosis.

*3) Remote View, Diagnose and Update: requires VPN Router, Network Diagnosis Software, PoE Switch and/or IP Controlled Surge Protector in order to apply updates, reboots and remote system programming.

*4) Some restrictions apply (Does not apply to Video products)

We’re here when you need us.

Your service needs are unique to your Smart Home and Audio & Video systems. Get started by selecting a plan now. Or, we can help you decide what's best for your home.

Scroll Up