Fix It Yourself (FIY)

Please feel free to take a moment and review troubleshooting tips and steps below prior to submitting a service request.

TroubleShooting

Skip to:

• Urgent Matters
• Audio
• Apple TV
• CCTV
• Control4
• Crestron
• Data Network
• Lighting Control
• Security System
• Vacuum
• Wifi

Urgent Matters

Situation

Loss of audio in surround sound system connected to an Integra home theater receiver.

Findings

Integra has formally recognized that there is a faulty “chip set” in their DTR-##.3 and DTR-##.4 models. Recommendation:

Forward model #, serial # and proof of purchase to your installation company. A replacement B stock unit with a new 2 year warranty will be provided by Integra after approval.

FIY

Remove receiver and relocate the HDMI cable that is connected to your TV to your primary source (CATV, SAT, etc.)

  • You may have to adjust the audio settings of your TV.
  • TV remote will be needed for volume control.
Note
  • Manufacturer does not cover cost for labor or shipping fees.
  • Home systems often encounter data/network issues prior to receiver failure.
Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

Situation

Comcast performed an “upgrade” to your homes data or cable system.

  • New Xfinity Hardware
  • New cable box
Findings
  • New data hardware may cause your control system to become inoperable until adjustments can be made.
  • New cable box may require additional programming for control purposes.
Recommendation

Inform Comcast of your integrated system prior to replacing or upgrading any hardware.

AUDIO (general)

Situation

Loss of audio.

Findings

Many power amplifiers will go into “standby” mode after a loss of power.

FIY
  1. Power on amplifier and/or surge protector.
  2. Try a different source such as tuner, streaming, etc to determine if its the amplifier or the selected source.
  3. Verify that the IR Flasher is properly placed over the device's IR window.
  4. Verify cables are securely connected.
  5. If you’re “streaming” from a device like an iPhone, iPad, etc. make sure the volume of your device is turned up.
Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

APPLE TV

Situation

Apple TV is non-responsive.

Findings

Device inactivity and lack of firmware updates are often attributed to system instability.

FIY
  1. Restart device by removing from power source and re-energizing.
  2. Verify that the IR Flasher is properly placed over the device's IR window.
  3. Verify cables are securely connected.
  4. Verify Data Network/WiFi system is functioning properly.
Note

Adjusting the device's sleep setting to “never” will often improve overall stability.

CCTV

Situation

Unable to view cameras remotely.

FIY
  1. Verify IP address information in the setup screen of the app.
  2. Restart modem and router by removing from power source and re-energizing.
Note

If you have changed internet service providers or data/network hardware you will need to update the IP address and port information.

Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

CONTROL4

Situation(s)
  • Handheld remote shows “Waiting for Network” on screen.
  • Control system does not respond or is slow to respond.
FIY:
  1. Overall system instability can often be remedied by rebooting the processor.
  2. Replace batteries in handheld remote.
  3. Tap the red 4 key on remote (4) to reconnect remote to system.
Note
  • Firmware updates on HC300 processors and prior models often cause total system failure.
  • Unfortunately there are a number of legacy products that Control4 does not support any longer so an upgrade may be required.
  • If there are no lights on the face of the processor there is a good chance the power supply has failed.
Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

CRESTRON

Situation

General system instability.

FIY
  1. Restart processor by removing from power source and re-energizing.

    If a “Cresnet” cable is in use it will need to be disconnected from the back of the processor as well.

  2. Verify network is functioning properly.
Note

Restarting the app on your smart phone or idevice will often resolve connecting to the system.

Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

DATA NETWORK

Situation

Unable to connect to the internet.

FIY
  1. Try another device such as an iPad, desktop computer, etc. to ensure it is not the device in use.
  2. Restart modem and router by removing from power source and re-energizing.
  3. Verify cables are securely connected.
Note

If unable to access internal network files or devices reboot router and switches.

Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

LIGHTING CONTROL

Situation

Light fixture flickers when dimmed.

FIY
  1. Verify that overall fixture wattage has not increased from lamp replacement if the fixture has been changed or replaced.
  2. Some lamps (low voltage, fluorescent, incandescent) require specific dimmers or damage will occur.

Note

There are two types of low voltage lighting transformers commonly in use: magnetic transformers and electronic transformers. They each require specific dimmers or damage will occur.

SECURITY SYSTEM

Situation

Trouble light is present on keypad.

FIY

Press *2 from an LCD display keypad to view trouble information.

Note

User manuals are available on the manufacturer’s website.

Maintenance
  • Manufacturer recommends testing system weekly.
  • Change batteries on a regular schedule.
  • Verify contact alignment.

VACUUM

Situation

Low suction.

FIY
  1. Verify all valves are closed and no other attachment kits are plugged in.
  2. Verify level in collection tank.
Note
  • If you’re experiencing low suction from only one specific valve in the system then there is a clog between the valve and main trunk line.
  • Disconnecting handle or wand from power head while energized will cause damage to the electrical connections.
Maintenance
  • Empty collection tank on a regular schedule.
  • Visually inspect the attachment kit's “carpet attachment" and remove any threads. Pay close attention to area near bearings.

VIDEO (general)

Situation

Theater system has sound but no picture.

FIY
  1. Verify that the IR flasher is properly placed over the device's IR window and restart system.
  2. Verify cables are securely connected.
  3. Try a different source such as Blu-ray, Apple TV, etc. to determine if it is the receiver or the selected source.
  4. Restart device by removing from power source and re-energizing.
  5. Reboot any or all devices in the video chain such as receiver, source, balun kit, etc.
Note

If a projector is in use there is typically a cool down period before it will re-energize.

Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

WIFI

Situation

Unable to connect to internet.

Findings

WiFi signal strength will vary depending on device in use, (i.e. an iPad may have sufficient signal strength where a smart phone has very little signal due to the devices internal antenna capability).

FIY
  1. Verify device (iPad, tablet, laptop, etc.) is logged into network.
  2. Check signal strength indicator.

If signal strength is good then situation is most likely due to your modem or service provider.

If no signal is present, verify WAP is powered on.

  1. Verify cables are securely connected.
  2. Try logging out and back into the network.
Note

Common occurrences related to slow connection speeds:

  • Channel selection on access point or router.
  • Older devices in use on network.
  • Crowded RF environment such as condominium complexes or office buildings.
Maintenance

It is absolutely vital that all electronic components operate in a safe temperature zone and therefore components should be visually inspected and cleaned on a regular basis. Special attention should be given to the components' intake and exhaust ventilation systems.

GLOSSARY (currentipedia)

IR Flasher (Infrared)

A small teardrop-shaped device typically affixed to the front of a component to transmit infrared control codes. A poorly ventilated cabinet will cause them to fall off of equipment and then you lose control.

HDMI (High Definition Media Interface)

An interconnect cable that looks similar to a USB cable. There are 19 wires making up this cable performing specific tasks and if your cable isn’t current or certified you’ll actually lose capability like 3D, black levels, audio capability, etc. You get what you pay for.

DAC (Digital to Analog Converter)

A majority of today’s music is stored digitally. Whether it's on your phone or computer it must be converted back to its original format, analog, prior to being amplified and routed to your loudspeakers, Bluetooth device or headphones. Again, you get what you pay for.

WAP (Wireless Access Point)

A device used to extend the WiFi signal in a home or business. This is a fast-moving technology. We generally recommend using a single high-powered access point over multiple access points.

UHD (Ultra-high Definition) TV

TV’s that are capable of displaying 4K content (3840x2160).

4K

4K is rapidly becoming the new video standard (4096x2160) and causing 1080p to become a thing of the past. Note: HDTV is (1920x1080).

Dolby Atmos

Dolby Atmos is the best thing to happen to home theater since surround speakers! This is the first audio format based on audio objects rather than channels. In Dolby Atmos any sound (the helicopter, a blaring car horn, screaming child) can exist as an independent audio object, free of channel restrictions. It can be placed and moved anywhere, including anywhere overhead. Dolby Atmos is now on display at Current Home Technologies.

HDCP 2.2 (High-bandwidth Digital Content Protection)

HDCP 2.2 is the latest evolution of copy protection. It's designed to create a secure connection between a source and a display.

OLED (Organic Light-emitting Diode)

OLED’s are used to create digital displays in devices such as television screens, computer monitors and portable systems such as mobile phones. Crazy thin and some of the best black levels we’ve ever seen!

Bluetooth

Bluetooth technology is the global wireless standard enabling convenient, secure connectivity for an expanding range of devices and services. Bluetooth technology allows you to share voice, data, music, photos, videos and other information wirelessly between paired devices.

AirPlay

AirPlay allows you to stream music, photos, and videos wirelessly to Apple TV and other AirPlay-enabled devices that are on the same WiFi network as your iPhone, iPad, or iPod touch.

Upconversion

Refers to scaling a video signal to a higher resolution. Despite the marketing hype this doesn't make SD look like HD or HD look like UHD, but it can make it look better than regular SD or HD. The better the source, the better your TV will look.

CURRENT HOME TECHNOLOGIES, llc

1900 Main Street
Vancouver, WA 98660

(O) 360.859.3487
(O) 503.760.1441
(F) 360.859.3489

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Expand Google Map

TESTIMONIALS

Richard L.

Current Home Technologies provided invaluable guidance and service when we wanted to make the leap to HDTV. I'd recommend them to anyone.

Jennifer M.

Tony and his staff really know what they're doing. They are a pleasure to work with and I'm already looking forward to our next project with them.

Dave A.

The installations are always done on time and with a focus on my total satisfaction. And they are always there to help me with any questions after the sale. In a world full of unreliable service companies it's great to be able to have total trust in Current Home Technologies.

A. Bell

The team at Current Home Technologies is exceptionally professional, knowledgeable, thorough and flexible. It has been a delight to work with them to plan for our current and future audio and video needs.

Scroll to Top